Help & FAQ

Scan a second-hand item and see what it is worth on Vinted, Marktplaats, eBay and Depop, with a buy or skip verdict. Sell it on Vondi Market with buyer protection, or post the AI listing elsewhere. Inventory and Insights track every item, sale and profit.

Take a photo. The AI recognises brand, model, material and condition and shows a price range per marketplace based on real listings and sales. They are estimates: condition, photos and timing set the final price. Without a visible logo or label the item counts as unbranded, so photograph the label when it matters.

Free: 3 scans a month. Weekly Pro: 400 scans a month, Pro Power 600, Pro Max 3000, Yearly Pro 80. Pro adds prices on all marketplaces, AI listings in 14 languages and full profit insights. Vondi Market never needs Pro.

iPhone: Settings, your name, Subscriptions. Android: Google Play, profile, Payments and subscriptions. Cancelling stops the renewal; Pro stays active until the end of the paid period.

Scanning works without one. Buying, selling, chatting and the wallet on Vondi Market need an account (email, Apple or Google). The Verified badge appears after the ID check that comes with setting up payouts.

Post from a scan or from Inventory: photos, department and category, size or model, price and city. The buyer pays your asking price plus buyer protection (5% + €0.70) and shipping. You keep the full asking price: no listing fee, no commission.

Yes. An offer opens the chat with the seller. Accepting reserves the item; the buyer then pays with Pay and hold. Until that payment the listing stays live.

The payment is held until the buyer confirms the item: both scan a QR at pickup, or the buyer confirms after unpacking. Then the asking price lands in your wallet (Profile). From there you pay it out to your bank account through Stripe.

Pick a package size when posting; the buyer pays shipping. Create a prepaid label in Vondi (PostNL, DHL, USPS, FedEx and more per country), drop off with a QR code or print the PDF. Tracking shows in the chat. Or meet locally and hand over with a QR.

A buyer can return before confirming. The money stays held; the item and outbound shipping go back to the buyer, the return label is deducted from the refund. After the return is delivered the seller has two days to check, then the refund goes through. If a parcel never arrives, the full checkout is refunded without a return label.

Browse seven departments with subcategories, or tap the heart to save an item. You get a notification when a favourite sells or drops in price, plus updates on offers, payments and shipping. Everything sits in Messages under Notifications; switch them on or off in Profile.

Set brand, item, size or model, budget and radius. Matching listings appear on Home as soon as they are posted, so you never miss a deal.

The three-dot menu in a chat or on a profile lets you block or report someone. Blocked users can no longer message you or buy from you, and their listings disappear from your feed; the thread stays marked as blocked. Reports are reviewed by Vondi; repeated violations lead to warnings or a ban.

Only the buyer rates the seller, once per order and only after the payment is released. If no review is written within two days a neutral 5-star review is added automatically. Refunds do not count against a seller.

The app runs in 14 languages; switch in Profile. Prices show in your currency at ECB rates. The Market feed follows your country; use the location filter to widen the radius.

Profile, Tax report: your sales per platform with year and quarter filters, exported as CSV for your bookkeeping. Sellers on Vondi Market find the DAC7 desk in their wallet: from 30 sales or €2,000 a year the EU asks Vondi to file one report. That is a report, not a tax bill.

Your inventory and scans are stored on the device and, with an account, in the cloud. After a reinstall use Restore data on Profile. Deleting your account is in Account settings: it is scheduled and all data is wiped after 30 days; logging in again within those 30 days cancels it.